{"id":596,"date":"2026-01-30T17:41:33","date_gmt":"2026-01-30T16:41:33","guid":{"rendered":"https:\/\/globalcoachpro.com\/?page_id=596"},"modified":"2026-01-30T17:46:01","modified_gmt":"2026-01-30T16:46:01","slug":"remboursement","status":"publish","type":"page","link":"https:\/\/app.globalcoachpro.com\/index.php\/remboursement\/","title":{"rendered":"remboursement"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n Politique de Remboursement | GlobalCoachPro<\/title>\r\n <meta name=\"description\" content=\"Politique de remboursement de GlobalCoachPro. Conditions et proc\u00e9dures pour les demandes de remboursement de nos services de coaching.\">\r\n \r\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\r\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@300;400;500;600;700;800&family=Poppins:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\r\n \r\n <style>\r\n :root {\r\n --primary-blue: #1a56db;\r\n --blue-light: #3b82f6;\r\n --blue-dark: #1e40af;\r\n --blue-bg: #eff6ff;\r\n --blue-gradient: linear-gradient(135deg, #1a56db 0%, #3b82f6 100%);\r\n --accent-teal: #0d9488;\r\n --accent-yellow: #f59e0b;\r\n --success-green: #10b981;\r\n --text-dark: #1f2937;\r\n --text-light: #6b7280;\r\n --white: #ffffff;\r\n --gray-light: #f9fafb;\r\n --shadow: 0 5px 15px rgba(0, 0, 0, 0.08);\r\n --shadow-lg: 0 10px 30px rgba(0, 0, 0, 0.12);\r\n --radius: 10px;\r\n --radius-lg: 16px;\r\n --transition: all 0.3s ease;\r\n }\r\n\r\n * {\r\n margin: 0;\r\n padding: 0;\r\n box-sizing: border-box;\r\n }\r\n\r\n body {\r\n font-family: 'Poppins', sans-serif;\r\n color: var(--text-dark);\r\n background-color: var(--white);\r\n line-height: 1.6;\r\n }\r\n\r\n .container {\r\n width: 100%;\r\n max-width: 1200px;\r\n margin: 0 auto;\r\n padding: 0 20px;\r\n }\r\n\r\n section {\r\n padding: 80px 0;\r\n }\r\n\r\n \/* Header *\/\r\n header {\r\n background: var(--white);\r\n box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);\r\n position: fixed;\r\n width: 100%;\r\n top: 0;\r\n z-index: 1000;\r\n }\r\n\r\n .navbar {\r\n display: flex;\r\n justify-content: space-between;\r\n align-items: center;\r\n padding: 20px 0;\r\n }\r\n\r\n .logo {\r\n font-family: 'Montserrat', sans-serif;\r\n font-size: 1.8rem;\r\n font-weight: 800;\r\n color: var(--primary-blue);\r\n text-decoration: none;\r\n display: flex;\r\n align-items: center;\r\n }\r\n\r\n .logo i {\r\n margin-right: 10px;\r\n font-size: 2rem;\r\n }\r\n\r\n .nav-links {\r\n display: flex;\r\n list-style: none;\r\n }\r\n\r\n .nav-links li {\r\n margin-left: 35px;\r\n }\r\n\r\n .nav-links a {\r\n text-decoration: none;\r\n color: var(--text-dark);\r\n font-weight: 600;\r\n font-size: 1rem;\r\n transition: var(--transition);\r\n position: relative;\r\n }\r\n\r\n .nav-links a:after {\r\n content: '';\r\n position: absolute;\r\n width: 0;\r\n height: 3px;\r\n background: var(--primary-blue);\r\n bottom: -5px;\r\n left: 0;\r\n transition: var(--transition);\r\n border-radius: 2px;\r\n }\r\n\r\n .nav-links a:hover:after {\r\n width: 100%;\r\n }\r\n\r\n .menu-toggle {\r\n display: none;\r\n font-size: 1.5rem;\r\n cursor: pointer;\r\n color: var(--primary-blue);\r\n }\r\n\r\n \/* Hero *\/\r\n .policy-hero {\r\n padding-top: 150px;\r\n padding-bottom: 80px;\r\n background: linear-gradient(135deg, #eff6ff 0%, #dbeafe 100%);\r\n text-align: center;\r\n }\r\n\r\n .policy-hero h1 {\r\n font-size: 3rem;\r\n color: var(--primary-blue);\r\n margin-bottom: 20px;\r\n }\r\n\r\n .policy-hero p {\r\n font-size: 1.3rem;\r\n color: var(--text-light);\r\n max-width: 800px;\r\n margin: 0 auto 40px;\r\n }\r\n\r\n \/* Content Section *\/\r\n .content-section {\r\n background: var(--white);\r\n }\r\n\r\n .content-container {\r\n max-width: 900px;\r\n margin: 0 auto;\r\n }\r\n\r\n .policy-card {\r\n background: var(--white);\r\n border-radius: var(--radius);\r\n padding: 40px;\r\n box-shadow: var(--shadow);\r\n margin-bottom: 40px;\r\n }\r\n\r\n .policy-card h2 {\r\n color: var(--primary-blue);\r\n margin-bottom: 25px;\r\n font-size: 1.8rem;\r\n border-bottom: 2px solid var(--blue-bg);\r\n padding-bottom: 15px;\r\n }\r\n\r\n .policy-card h3 {\r\n color: var(--primary-blue);\r\n margin: 25px 0 15px;\r\n font-size: 1.3rem;\r\n }\r\n\r\n .policy-card p {\r\n color: var(--text-light);\r\n margin-bottom: 15px;\r\n font-size: 1rem;\r\n line-height: 1.8;\r\n }\r\n\r\n .policy-card ul, .policy-card ol {\r\n color: var(--text-light);\r\n margin: 15px 0 15px 30px;\r\n font-size: 1rem;\r\n line-height: 1.8;\r\n }\r\n\r\n .policy-card li {\r\n margin-bottom: 10px;\r\n }\r\n\r\n .highlight-box {\r\n background: linear-gradient(135deg, #f0f9ff 0%, #e0f2fe 100%);\r\n border-left: 4px solid var(--accent-teal);\r\n padding: 25px;\r\n border-radius: 8px;\r\n margin: 25px 0;\r\n }\r\n\r\n .highlight-box h4 {\r\n color: var(--primary-blue);\r\n margin-bottom: 10px;\r\n font-size: 1.2rem;\r\n }\r\n\r\n .btn {\r\n display: inline-block;\r\n padding: 16px 40px;\r\n background: var(--blue-gradient);\r\n color: var(--white);\r\n border-radius: var(--radius);\r\n text-decoration: none;\r\n font-weight: 700;\r\n font-size: 1.1rem;\r\n border: none;\r\n cursor: pointer;\r\n transition: var(--transition);\r\n box-shadow: var(--shadow);\r\n }\r\n\r\n .btn:hover {\r\n transform: translateY(-3px);\r\n box-shadow: var(--shadow-lg);\r\n }\r\n\r\n .btn-success {\r\n background: linear-gradient(135deg, var(--success-green), #34d399);\r\n }\r\n\r\n \/* Footer *\/\r\n footer {\r\n background: var(--primary-blue);\r\n color: var(--white);\r\n padding: 80px 0 30px;\r\n }\r\n\r\n .footer-container {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\r\n gap: 40px;\r\n margin-bottom: 50px;\r\n }\r\n\r\n .footer-logo {\r\n font-family: 'Montserrat', sans-serif;\r\n font-size: 1.8rem;\r\n font-weight: 800;\r\n color: var(--white);\r\n margin-bottom: 20px;\r\n display: block;\r\n }\r\n\r\n .footer-links h4 {\r\n font-size: 1.3rem;\r\n margin-bottom: 25px;\r\n position: relative;\r\n padding-bottom: 10px;\r\n }\r\n\r\n .footer-links h4:after {\r\n content: '';\r\n position: absolute;\r\n width: 40px;\r\n height: 3px;\r\n background: var(--accent-teal);\r\n bottom: 0;\r\n left: 0;\r\n }\r\n\r\n .footer-links ul {\r\n list-style: none;\r\n }\r\n\r\n .footer-links li {\r\n margin-bottom: 12px;\r\n }\r\n\r\n .footer-links a {\r\n color: rgba(255, 255, 255, 0.8);\r\n text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n\r\n .footer-links a:hover {\r\n color: var(--white);\r\n padding-left: 5px;\r\n }\r\n\r\n .copyright {\r\n text-align: center;\r\n padding-top: 30px;\r\n border-top: 1px solid rgba(255, 255, 255, 0.1);\r\n color: rgba(255, 255, 255, 0.7);\r\n font-size: 0.9rem;\r\n }\r\n\r\n \/* Responsive *\/\r\n @media (max-width: 992px) {\r\n .policy-hero h1 {\r\n font-size: 2.5rem;\r\n }\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .menu-toggle {\r\n display: block;\r\n }\r\n \r\n .nav-links {\r\n position: fixed;\r\n top: 80px;\r\n left: -100%;\r\n width: 100%;\r\n flex-direction: column;\r\n background: var(--white);\r\n box-shadow: var(--shadow);\r\n transition: var(--transition);\r\n padding: 20px 0;\r\n align-items: center;\r\n }\r\n \r\n .nav-links.active {\r\n left: 0;\r\n }\r\n \r\n .nav-links li {\r\n margin: 0;\r\n padding: 15px 0;\r\n width: 100%;\r\n text-align: center;\r\n }\r\n \r\n .policy-hero {\r\n padding-top: 120px;\r\n padding-bottom: 60px;\r\n }\r\n \r\n section {\r\n padding: 60px 0;\r\n }\r\n \r\n .policy-card {\r\n padding: 30px 20px;\r\n }\r\n }\r\n\r\n @media (max-width: 480px) {\r\n .policy-hero h1 {\r\n font-size: 2rem;\r\n }\r\n \r\n .policy-hero p {\r\n font-size: 1.1rem;\r\n }\r\n \r\n .btn {\r\n padding: 14px 30px;\r\n font-size: 1rem;\r\n }\r\n \r\n .policy-card h2 {\r\n font-size: 1.5rem;\r\n }\r\n \r\n .highlight-box {\r\n padding: 20px;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <!-- Header -->\r\n <header>\r\n <div class=\"container\">\r\n <nav class=\"navbar\">\r\n <a href=\"https:\/\/app.globalcoachpro.com\" class=\"logo\"><i class=\"fas fa-hands-helping\"><\/i>GlobalCoachPro<\/a>\r\n \r\n <button class=\"menu-toggle\" id=\"menuToggle\" aria-label=\"Menu\">\r\n <i class=\"fas fa-bars\"><\/i>\r\n <\/button>\r\n \r\n <ul class=\"nav-links\" id=\"navLinks\">\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\">Accueil<\/a><\/li>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/services\">Services<\/a><\/li>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/coaches\">Coachs<\/a><\/li>\r\n \r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/contact\">Contact<\/a><\/li>\r\n <\/ul>\r\n <\/nav>\r\n <\/div>\r\n <\/header>\r\n\r\n <!-- Hero Section -->\r\n <section class=\"policy-hero\">\r\n <div class=\"container\">\r\n <h1>Politique de Remboursement<\/h1>\r\n <p>Transparence et \u00e9quit\u00e9 dans nos conditions de remboursement<\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Content Section -->\r\n <section class=\"content-section\">\r\n <div class=\"container\">\r\n <div class=\"content-container\">\r\n <div class=\"policy-card\">\r\n <h2>Conditions G\u00e9n\u00e9rales de Remboursement<\/h2>\r\n \r\n <div class=\"highlight-box\">\r\n <h4>\u26a0\ufe0f Important \u00e0 savoir<\/h4>\r\n <p>Notre politique de remboursement est con\u00e7ue pour \u00eatre \u00e9quitable tout en prot\u00e9geant le travail de nos coachs. Veuillez lire attentivement ces conditions avant toute r\u00e9servation.<\/p>\r\n <\/div>\r\n \r\n <h3>1. S\u00e9ances individuelles<\/h3>\r\n <p>Pour les s\u00e9ances de coaching individuelles (s\u00e9ance standard \u00e0 90\u20ac ou s\u00e9ance business \u00e0 150\u20ac) :<\/p>\r\n <ul>\r\n <li><strong>Annulation plus de 48 heures avant la s\u00e9ance :<\/strong> Remboursement int\u00e9gral \u00e0 100%<\/li>\r\n <li><strong>Annulation entre 24 et 48 heures avant la s\u00e9ance :<\/strong> Remboursement \u00e0 50%<\/li>\r\n <li><strong>Annulation moins de 24 heures avant la s\u00e9ance :<\/strong> Aucun remboursement possible<\/li>\r\n <li><strong>Absence non justifi\u00e9e :<\/strong> Aucun remboursement possible<\/li>\r\n <\/ul>\r\n \r\n <h3>2. Packs de s\u00e9ances (5 ou 10 s\u00e9ances)<\/h3>\r\n <p>Pour les packs de coaching (pack 5 s\u00e9ances \u00e0 390\u20ac ou pack 10 s\u00e9ances \u00e0 720\u20ac) :<\/p>\r\n <ul>\r\n <li><strong>Garantie satisfaction :<\/strong> Remboursement int\u00e9gral des s\u00e9ances non utilis\u00e9es si vous n'\u00eates pas satisfait apr\u00e8s respectivement 3 ou 4 s\u00e9ances (voir conditions sp\u00e9cifiques sur chaque page d'offre)<\/li>\r\n <li><strong>Remboursement pour motifs personnels :<\/strong> Remboursement au prorata des s\u00e9ances non utilis\u00e9es, d\u00e9duction faite de 15% pour frais administratifs<\/li>\r\n <li><strong>Validit\u00e9 du pack :<\/strong> Les s\u00e9ances non utilis\u00e9es \u00e0 l'expiration de la p\u00e9riode de validit\u00e9 (3 mois pour le pack 5, 6 mois pour le pack 10) ne sont pas remboursables<\/li>\r\n <\/ul>\r\n \r\n <h3>3. Proc\u00e9dure de demande de remboursement<\/h3>\r\n <p>Pour demander un remboursement :<\/p>\r\n <ol>\r\n <li>Envoyez un email \u00e0 <strong>remboursements@globalcoachpro.com<\/strong> avec pour objet \"Demande de remboursement\"<\/li>\r\n <li>Indiquez votre nom complet, num\u00e9ro de commande et motif de la demande<\/li>\r\n <li>Joignez toute pi\u00e8ce justificative si n\u00e9cessaire (certificat m\u00e9dical, etc.)<\/li>\r\n <li>Notre \u00e9quipe traitera votre demande sous 5 jours ouvr\u00e9s<\/li>\r\n <\/ol>\r\n \r\n <h3>4. Modalit\u00e9s de remboursement<\/h3>\r\n <p>Les remboursements sont effectu\u00e9s :<\/p>\r\n <ul>\r\n <li><strong>Par virement bancaire :<\/strong> Sous 10 jours ouvr\u00e9s apr\u00e8s approbation<\/li>\r\n <li><strong>Par carte bancaire :<\/strong> Sous 5 \u00e0 10 jours ouvr\u00e9s (d\u00e9lai d\u00e9pendant de votre banque)<\/li>\r\n <li><strong>Sur le m\u00eame moyen de paiement :<\/strong> Nous remboursons toujours sur le m\u00eame moyen de paiement utilis\u00e9 pour la commande<\/li>\r\n <\/ul>\r\n \r\n <h3>5. Exceptions et cas particuliers<\/h3>\r\n <p>Certaines situations exceptionnelles peuvent donner droit \u00e0 un remboursement int\u00e9gral m\u00eame hors d\u00e9lais :<\/p>\r\n <ul>\r\n <li>Certificat m\u00e9dical attestant d'une impossibilit\u00e9 durable de participer aux s\u00e9ances<\/li>\r\n <li>D\u00e9c\u00e8s d'un proche (justificatif demand\u00e9)<\/li>\r\n <li>Force majeure (\u00e9v\u00e9nements exceptionnels ind\u00e9pendants de votre volont\u00e9)<\/li>\r\n <\/ul>\r\n \r\n <div class=\"highlight-box\">\r\n <h4>\ud83d\udcde Besoin d'aide ?<\/h4>\r\n <p>Si vous avez des questions concernant notre politique de remboursement, n'h\u00e9sitez pas \u00e0 nous contacter :<\/p>\r\n <p style=\"margin-top: 10px;\">\r\n <i class=\"fas fa-envelope\"><\/i> remboursements@globalcoachpro.com<br>\r\n <i class=\"fas fa-phone\"><\/i> 01 23 45 67 89 (service administratif)\r\n <\/p>\r\n <\/div>\r\n \r\n <div style=\"text-align: center; margin-top: 40px;\">\r\n <a href=\"https:\/\/app.globalcoachpro.com\/index.php\/contact\" class=\"btn btn-success\">\r\n <i class=\"fas fa-headset\"><\/i> CONTACTER LE SERVICE CLIENT\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"policy-card\">\r\n <h2>Questions fr\u00e9quentes sur les remboursements<\/h2>\r\n \r\n <h3>Q: Combien de temps faut-il pour recevoir un remboursement ?<\/h3>\r\n <p><strong>R:<\/strong> Une fois la demande approuv\u00e9e, le remboursement est effectu\u00e9 sous 5 \u00e0 10 jours ouvr\u00e9s. Le d\u00e9lai d'apparition sur votre compte bancaire d\u00e9pend de votre \u00e9tablissement financier.<\/p>\r\n \r\n <h3>Q: Puis-je reporter mes s\u00e9ances au lieu de demander un remboursement ?<\/h3>\r\n <p><strong>R:<\/strong> Oui, nous privil\u00e9gions toujours le report des s\u00e9ances quand cela est possible. Contactez-nous pour r\u00e9organiser votre planning.<\/p>\r\n \r\n <h3>Q: Que se passe-t-il si mon coach annule une s\u00e9ance ?<\/h3>\r\n <p><strong>R:<\/strong> En cas d'annulation de notre part, nous vous proposerons imm\u00e9diatement un nouveau cr\u00e9neau. Si aucun cr\u00e9neau ne vous convient, un remboursement int\u00e9gral de la s\u00e9ance vous sera propos\u00e9.<\/p>\r\n \r\n <h3>Q: Les frais bancaires sont-ils inclus dans le remboursement ?<\/h3>\r\n <p><strong>R:<\/strong> Les frais bancaires de remboursement sont \u00e0 notre charge. Vous recevrez le montant exact correspondant \u00e0 votre droit au remboursement.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Footer -->\r\n <footer>\r\n <div class=\"container\">\r\n <div class=\"footer-container\">\r\n <div>\r\n <a href=\"https:\/\/app.globalcoachpro.com\" class=\"footer-logo\"><i class=\"fas fa-hands-helping\"><\/i>GlobalCoachPro<\/a>\r\n <p style=\"color: rgba(255, 255, 255, 0.8); margin-bottom: 20px;\">\r\n Votre partenaire pour une transformation personnelle et professionnelle r\u00e9ussie.\r\n <\/p>\r\n <\/div>\r\n \r\n <div class=\"footer-links\">\r\n <h4>Navigation<\/h4>\r\n <ul>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\">Accueil<\/a><\/li>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/services\">Services<\/a><\/li>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/coaches\">Coachs<\/a><\/li>\r\n \r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/contact\">Contact<\/a><\/li>\r\n <\/ul>\r\n <\/div>\r\n \r\n <div class=\"footer-links\">\r\n <h4>Documents l\u00e9gaux<\/h4>\r\n <ul>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/remboursement\">Politique de remboursement<\/a><\/li>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/CGV\">Conditions G\u00e9n\u00e9rales de Vente<\/a><\/li>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/mentions-legales\">Mentions l\u00e9gales<\/a><\/li>\r\n <li><a href=\"https:\/\/app.globalcoachpro.com\/index.php\/confidentialite\">Politique de confidentialit\u00e9<\/a><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"copyright\">\r\n <p>© 2026 GlobalCoachPro. 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